This Privacy Policy applies to all services on the ac33 platform. By using our services, you are considered to have agreed to this policy.
Ac33 (referred to herein as "we", "us", or "the platform") is a trusted online betting and gaming service provider. We understand how important the privacy of your personal information is, which is why our Privacy Policy has been built from the ground up with our members' interests in mind.
This Privacy Policy explains what information ac33 collects, why it is collected, how it is used, and what measures we take to protect your data. This policy covers our Terms & Conditionsshould be read alongside.
If you disagree with any part of this Privacy Policy, we ask that you refrain from using ac33's services. For any questions, please reach out to our support team.
Ac33 collects specific information to operate its services effectively. We only collect what is necessary — nothing more.
Information provided directly:
- Full name, date of birth, and nationality.
- Email address and mobile number.
- Password (stored in encrypted form).
- Payment details (mobile banking number).
- A copy of your NID or passport for identity verification.
Automatically collected data:
- IP address and device type.
- Browser type and operating system.
- Time spent on the platform and pages visited.
- Login time, location, and session information.
- Betting history and transaction records.
| Data Type |
Collection Method |
Mandatory? |
| Name & Contact Information |
Registration Form |
Yes |
| Identity Verification Documents |
KYC Process |
Required for Withdrawal |
| Payment Information |
Deposit/Withdrawal |
Yes |
| Device & IP Information |
Automatic |
Automatic |
| Cookie Information |
Browser |
Optional |
Ac33 uses the information it collects solely for specific and lawful purposes. We never use your data in any way that violates your privacy.
- For account creation, verification, and management.
- For processing deposits, withdrawals, and betting transactions.
- To keep you informed about relevant promotions, bonuses, and offers.
- To ensure platform security and prevent fraud.
- For customer support and issue resolution.
- To fulfil legal obligations and meet regulatory requirements.
- Analytics to improve service quality and develop new features.
- For monitoring and supporting responsible betting practices.
Important: ac33 never sells your personal information to third parties or uses it for advertising purposes.
Ac33 shares your information only in very limited circumstances and exclusively with trusted third parties. Data protection is ensured in every case.
Who your information may be shared with:
- Payment Providers: Service providers such as bKash, Nagad, and Rocket receive only the minimum information needed to process transactions.
- KYC Verification Services: Authorized verification agencies used to confirm your identity.
- Law Enforcement: Government authorities when required by legal order or investigation.
- Technology Partners: Secure cloud and server services that support platform operations.
Every third party is contractually bound to uphold our privacy standards and may not use your information for any other purpose.
The ac33 website uses cookies and similar technologies to enhance your experience. Cookies are small text files stored in your browser.
Cookies we use:
- Essential Cookies: Essential for login sessions and security. These cannot be disabled.
- Functional Cookies: Remembers your preferences and language settings.
- Analytics Cookies: Collects site usage statistics to help improve our services.
You can disable optional cookies at any time through your browser settings. However, this may limit certain features of the platform.
Ac33 uses industry-standard security technology to protect your personal data. Our security team monitors systems around the clock, 24/7.
- All data is transmitted via SSL/TLS encryption.
- Passwords are stored using bcrypt hashing — no one can view your password, ever.
- Payment information is stored and processed in accordance with PCI-DSS standards.
- Two-factor authentication (2FA) adds an extra layer of security to your account.
- Regular security audits and penetration testing are conducted.
- Accounts are automatically locked if suspicious login attempts or unauthorized access are detected.
What you should do: Use a strong password, never share your login credentials with anyone, and report anything suspicious to us immediately.
Ac33 retains your data only for as long as necessary. Account information is kept while the service is active and deleted according to set guidelines once inactive.
- Active account data is retained for as long as the account remains active.
- After account closure, financial records may be retained for up to 5 years as required by law.
- KYC documents are retained for a specified period in accordance with regulatory guidelines.
- Upon receiving a deletion request, your data will be removed within 30 days unless a legal obligation requires otherwise.
As an ac33 member, you have specific rights regarding your personal data. We respect those rights and provide assistance as promptly as possible.
1
Right to Access
You may request to know what information we hold about you.
2
Right to Rectification
You may request corrections to any inaccurate or outdated information.
3
Right to Erasure
You may request that your data be deleted, provided there are no legal obligations requiring its retention.
4
Right to Data Portability
You may request a copy of your data in a specified format.
5
Right to Restrict Processing
You may request that the processing of your data be restricted in certain circumstances.
6
Right to Object
You may object to your information being used for specific purposes.
To exercise any of your rights support@ac33.betEmail us at. We will respond within 30 business days.
Ac33's services are intended exclusively for users aged 18 and above. We do not knowingly collect personal information from minors.
- Age is verified at registration, and anyone under 18 will not be permitted to create an account.
- If we become aware that a minor's data has been submitted to us, it will be deleted immediately and the associated account will be closed.
- If you become aware of an account held by a minor, please notify us immediately at support@ac33.bet.